Terms & Conditions

Terms of Sale

Our terms are 30 days net to those who have established an open account with us.  All prices subject to change without notice.  Credit only – no cash refunds.  If you have not opened an account with us merely request our credit application form.  With this information it should take only a short time to open your account.  All new accounts will be C.O.D. until credit has been checked and approved.

Products & Services

We repair and remanufacture most types and makes of refrigeration and air conditioning compressors, semi-hermetic and open-drive refrigeration compressors.  A substantial replacement parts inventory is maintained for a wide variety of refrigeration compressors. We are suppliers/distributers for Coldpower brand refrigeration compressors.
Import, export, distributor of refrigeration parts, compressors and related goods.

Information on Ordering

When ordering a replacement compressor or part, be sure to give a sample and/or correct model and part number.  On compressors, give full Information as to make, model, number of cylinders, capacity control, etc.  On Semi-Hermetic compressors, in addition to model numbers, give voltage and phase, wiring eg. Part wind, D.O.L. Star Delta, etc.

Warranty Policy

WE WILL NOT CONSIDER ANY WARRANTY CLAIMS UNLESS THE ACCOUNT IS CURRENT AND IN GOOD STANDING.  REMANUFACTURED COMPRESSORS: We warrant our remanufactured or exchange compressors to be free from defects in material and workmanship under normal use for 6 months to 1 year (*)  from date of invoice and said warranty shall be limited to furnishing a replacement, F.O.B. our warehouse, for the compressor which upon our examination discloses to our satisfaction to be defective. Warranty shall not be extended to any compressor that has been subjected to liquid slugging, improper voltage, poor system engineering, use of alcohol, or installation of our compressors into contaminated systems (see our fault diagnosis page).  Failure to install suction line dryer ahead of all Hermetic and Semi-Hermetic compressors that have been replaced because of burnouts will void this warranty.  We assume no liability for system damage or product loss due to failure of one of our replacement compressors, or labour expense involved in the removal, installation or failure of compressor or parts under this warranty.  Warranty applies only to compressors sold in South Africa.  We warranty a compressor for 6 months or 1 year when paid for within our credit terms. All warranty parts returned for credit are subject to the manufacturers’ approval.  Material return forms must be completed by the customer before the goods are returned to the factory by us.  Please contact our parts manager before return of any defective or warranty parts.  NOTE: Credit due for exchange sales is subject to deduction for missing parts.

Disclaimer of Liability

As proper installation and hook-up of the compressor, compressor parts, safety controls and devices, and proper system operation is the responsibility of the installing contractor and of his mechanics, we specifically exclude and deny any liability for any and all injuries and/or damages to persons or property.

Credit Information

Our Credit Application must be completed and signed by the responsible person(s). Any application submitted with sections missing or scored-out will not be accepted. After a credit check is received from the appointed credit check company(s) and all relevant information is received, we will send a letter of approval outlining credit limit and terms.

Past Due Accounts

Any account past terms who has become delinquent will be turned over for legal collection.  All costs including interest, collections cost & any legal fees will become part of the settlement amount due.

Freight

All material is sold F.O.B. our warehouse.  Our responsibility ceases on delivery of goods to carrier; any claims for damaged goods should be taken up with the carrier.  All incoming compressors must be shipped to us prepaid.

Material Return

If parts are returned for credit, they will be subject to a restocking charge of 10%. Any Non-stock items, special order items or specially imported items are subject to a deposit which is not redeemable (Deposit value to be arranged prior to order) All claims for shortage of material must be submitted in writing/email within ten days of date of receipt of material.  No claims shall be considered unless this procedure is followed.  Material made on special order or material of a special nature not normally carried in our inventory will not be subject to return.  All other material will be accepted subject to inspection.

Core Return on Exchange

No model number substitution permitted without direct consent of RAC Refrigeration and only after an agreed price.  Exchange casting must be returned within 15 working days or later if requested (and accepted) in writing/email. RAC Refrigeration will charge the full price for the new or remanufactured compressor until we receive the exchange core. On receiving and inspecting the exchange compressor RAC Refrigeration will determine if the exchange core complies. Should the core comply with our terms (as below) we will refund, credit the customer. In order to receive the the service exchange discount the returned core must:
1. The exchange core must be the same model and size compressor (Unless otherwise arranged with RAC)
2. Casing, covers and motor must be re-usable ie not be cracked or broken, scored or chipped beyond repair (The condition may affect the discount offered)
3. All parts and covers must be included with the exchange core eg. no missing motors, crankshafts.
4. The service exchange must be returned to RAC with 15 working days (Unless otherwise arranged with RAC)
5. To receive the refund we will require your banking details in order to EFT the money or the customers account will be credited (No cash refunds/payments)

General Information

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE

Use of site materials

No part of the website may be copied, modified, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright, trademark, and other proprietary notices on the materials. All parts, component and compressor pictures are the sole ownership of RAC refrigeration cc. The use of any such material on any other website or computer network without RAC Refrigeration’s written consent is prohibited.

Rules for Online conduct

By using this website and the materials within, you agree that you will not attempt to undermine the integrity of this website.

Links to other sites

For your convenience and enjoyment, this website may provide links to other websites on the World Wide Web that are not operated by RAC Refrigeration. These links do not mean that RAC Refrigeration endorses, approves, or sponsors any information available at the linked site or any products that may be sold there, nor is RAC Refrigeration liable for any damage that might result from your use of such information or products. Also please be aware that we, RAC Refrigeration, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Disclaimer: Replacement /Aftermarket parts

All Replacement and/or Aftermarket Parts are non-genuine unless otherwise stated. Any use of the genuine OEM manufacturers name, part numbers, drawings, pictures and logos are for reference purposes only. RAC Refrigeration does not claim to nor has any affiliation with any of the genuine OEM manufacturers of the parts advertised within this site. According to the manufacturers we import from, all the aftermarket parts sold on this site are reverse engineered and not manufactured from the original OEM manufacturers drawing or designs. RAC Refrigeration is offering the public/their customers the choice to use non-genuine parts and does not imply that any part(s) sold or used within any repair, overhaul or remanufacturing process is genuine, unless otherwise stated.